Refund Policy

Returns

We want you to be completely satisfied with your online purchase. That is why we offer a 14-day return period from the date of delivery.

RETURNS POLICY

We want you to be completely satisfied with your online purchase.

If for any reason you change your mind, you can return the product to us within 14 days of receipt. We offer refunds, exchanges and credits under the following conditions:

STANDING RETURNS

The item(s) must be returned in their original condition, unused, unaltered, unwashed and with tags attached. If you do return an item despite these conditions, the item will be sent back to you at an additional cost;

REFUND

For full price items, you are eligible for a full refund;

FULL PRICE

Full price items are eligible for a refund, exchange or credit;

SALE ITEMS

Items on sale or purchased during a flash sale/promotion are only eligible for credit or exchange;

FINAL SALE

Items marked 'sale - no returns or exchanges' are not returnable. If you do return items despite these guidelines, the items will be sent back to you at an additional cost;

PROMOTIONAL CODE

Orders placed using a promotional code that gives a discount on the order (with the exception of our 10% welcome bonus) are only eligible for credit or exchange;

SWIMMING

All swimwear must be tried on over underwear. The protective hygiene strip must remain in place and will not be accepted if removed or altered.

GIFT CARD

Gift cards are non-returnable;

RETURNS

We recommend that you try on all items immediately upon receipt to ensure that you can return the items within the return period.

Original shipping costs will not be refunded. The cost of returning items is the responsibility of the customer. Floryxo.com is not responsible for non-arrived returns. We recommend that you return your items via registered or traceable mail, as returns remain the responsibility of the customer until they are received by Floryxo.com.

RETURN PROCESSING TIME

We attempt to process your refund daily, but it may take 3-5 business days for your return to be processed. You will receive an email notification when our team has received your return and again when it has been processed.

Return address: 2F, No.37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, China, Postcode 523660
The number of days to cancel an order is 3 days
The processing time for an order is 7-15 days after ordering.
If the consumer cancels the order before the delivery time and within the period indicated on the website for canceling the order, the order can be canceled.
The items must be in new, unused condition.
Original packaging, labels, accessories, etc. must be complete.
Some products (such as customized products, promotional products, etc.) cannot be returned unless there are quality problems
If the consumer is responsible for the return shipment, the shipping costs will be borne by the consumer. The specific costs depend on the express company you choose.
If the goods received are damaged or incorrect for our reasons, the consumer does not have to pay the shipping costs for this reason.

WRONG GOODS

We sincerely apologize for any inconvenience caused by receiving a defective product. Please contact our customer service at support@Floryxo.com with your order number and photos of the defect. We will help you resolve the issue as soon as possible.

NEED HELP?

· support@Floryxo.com